Start with the problem
Most people do not arrive knowing which service they need. They arrive knowing what is going wrong. These are the 27 problems we are called about most, grouped by how they present.
01
You are chasing your provider
The work gets done eventually, and the cost of that eventually is your time spent following it up.
- You log a ticket and hear nothing back for two days.A helpdesk your staff can actually reach, remote and on site, with response defined in the agreement.Managed IT Support
- Nobody looks at your IT unless you ask them to.Monitored and maintained continuously, with monthly reporting on the state of the environment.Managed IT Support
- Your camera installer and your IT company blame each other.One team for both, so cyber and physical sit with one accountable party.Physical Security
- You do not have an account manager, you have an 0800 number.Ongoing account management as your mobile partner, with the same team that runs your IT.Mobile and Connectivity
- Getting a phone for a new starter takes a week and three emails.Procurement, provisioning and enrolment handled as people join and leave.Mobile and Connectivity
02
Every request becomes a quote
What you are paying for monthly turns out not to include the thing you actually needed.
- Every request turns into a quote.Fixed monthly agreements with defined inclusions. Endpoint security, backup and recovery are included, not add-ons.Managed IT Support
- The mobile bill grows every year and nobody has questioned it.Usage and cost review, so plans match how the business actually uses them.Mobile and Connectivity
- You are spending more on technology every year and cannot say what improved.Budget planning and investment prioritised against risk, with a decision trail behind it.Technology Strategy
03
The systems are all over the place
Each one does part of the job, and the joins between them are people.
- Your systems are all over the place, and the joins between them are people.One system of record across sales, inventory, production and accounting.Odoo ERP
- You pay for five subscriptions that each do part of the job.One platform, configured to your process, instead of five that each need their own licence and admin.Odoo ERP
- Off the shelf nearly fits, so everyone has built a workaround.Custom software and custom Odoo modules where standard configuration does not reach.Software Development
04
Time goes in and little comes out
The work is being done, at a cost in hours nobody has added up recently.
- Month end takes a week because the numbers have to be assembled by hand.Modules configured so the figures are a report rather than a reconstruction.Odoo ERP
- A process eats two days a week and produces very little.Automation of the document, email and reporting work that is consuming the time.AI Services
- You are paying people to retype data from one screen into another.Integration between the systems, so the data arrives instead of being carried.Software Development
- A job takes ten steps because the systems will not talk to each other.API integration and automation of the process that currently runs on spreadsheets and email.Software Development
- Someone spends hours a week walking around writing down readings.Sensors and telemetry capturing it automatically, integrated with the systems that use it.IoT
05
You cannot see what is happening
The information you would need to make the decision is not being captured, or not by anyone in time.
- The system was installed years ago and nobody has looked at it since.Maintenance agreements with health monitoring and firmware management.Physical Security
- The information you need to make the decision does not exist yet.Use case scoping first: what to measure, why, and what it is worth.IoT
- You find out about the problem from your customer.Alerting and threshold workflows on the things that actually matter.IoT
06
You cannot answer for it
Someone outside the business has asked a fair question and the honest answer is that you do not know.
- Your IT provider says you are secure and cannot show you why.Posture assessment against recognised frameworks, then the controls implemented rather than asserted.Cyber Security
- A client sends a security questionnaire and it sits on a desk for a week.Certification programmes and evidence packs, so the answer already exists when the question arrives.Cyber Security
- Your security is whatever your last IT company happened to switch on.SMB1001 certification as a CyberCert partner, and alignment work against the frameworks your sector is measured against.Cyber Security
- Staff are already using AI tools and nobody has decided what is allowed.A use policy written against your existing framework, with the data boundaries set first.AI Services
- Something went missing and you cannot show who was on site.Access control and CCTV with compliance ready audit trails.Physical Security
07
The advice depends on who is selling
Every recommendation points at the thing that recommender happens to sell, and you have no way to calibrate it.
- You keep hearing about AI and cannot tell what would actually pay for itself.A readiness assessment that names the use cases worth doing and the ones to rule out.AI Services
- Every provider you talk to recommends the thing that provider sells.Vendor independent advisory, and where a recommendation touches what we deliver, we declare it.Technology Strategy
- You are being asked to approve a system and have no way to judge the plan.System selection and sequencing grounded in what delivery actually costs.Technology Strategy
None of these quite it? That is normal, and it is usually a sign the problem is worth a conversation rather than a page. Tell us what is actually happening.
Next step
Tell us what is going wrong.
We respond within one business day.