Managed IT Support
Managed IT for New Zealand businesses: your systems monitored, maintained and supported by one accountable team.
Sound familiar
Why people call us about this.
- You log a ticket and hear nothing back for two days.A helpdesk your staff can actually reach, remote and on site, with response defined in the agreement.
- Every request turns into a quote.Fixed monthly agreements with defined inclusions. Endpoint security, backup and recovery are included, not add-ons.
- Nobody looks at your IT unless you ask them to.Monitored and maintained continuously, with monthly reporting on the state of the environment.
01
What it is
We run your IT so you do not have to: devices, servers, cloud services, identity and email, monitored and maintained under a managed agreement with a helpdesk your staff can actually reach. The outcome is technology that stays out of the way, with problems caught before they become outages.
02
What is included
- Helpdesk support for your staff, remote and on site
- Device management and patching across Windows, macOS, iOS and Android
- Microsoft 365 administration, licensing and tenancy management
- Identity and access management with Entra ID
- Endpoint security, backup and recovery as standard inclusions, not add-ons
- Hardened Intune device baselines, applied before a device reaches a user
- Vendor management for your other IT suppliers and ISPs
- Procurement of hardware and licensing
- Monthly reporting on the state of your environment
03
Platforms and vendors
Microsoft 365 and Azure, Entra ID, Intune, Windows 11 and Windows Server, Apple and Android device fleets. Backup, endpoint protection and monitoring tooling included within the managed agreement.
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How we engage
Fixed monthly managed service agreements per user or per device, with defined inclusions. Project work such as migrations and rollouts is scoped and priced separately.
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Standards and credentials
Microsoft Partner. Device and tenancy baselines hardened to a documented standard, and managed environments run to the same standard our cyber security practice certifies clients against.
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Works with
- Cyber Securitymanaged IT and security delivered as one practice, not two vendors pointing at each other
- Mobile and Connectivityphones and connectivity managed under the same agreement as your computers
- Odoo ERPthe infrastructure your business systems run on, managed end to end
- AI ServicesCopilot and AI tooling deployed into a tenancy that is governed and secure
Next step
Book a scoping conversation.
We respond within one business day.