Topic
AI
Where AI is genuinely useful in an operational business, the data and permissions work that has to come first, and governing it once it arrives.
5 articles
AI that acts, not just answers
An assistant that drafts is one thing. An agent that sends the email, updates the record or raises the purchase order is another, and the question stops being whether its output is good and becomes what it is allowed to do on its own.
Read it →
Write the AI use policy before you choose the AI tools
Your staff are already using it. The only decision still available is whether that happens through something sanctioned with a written position, or through a personal account with client material in it.
Read it →
Automation that survives contact with the exception
The happy path is the easy part. What decides whether an automation is still running in a year is what it does when the input is wrong, and whether anybody finds out.
Read it →
Your cameras already know more than who came through the gate
Modern CCTV analytics produce a stream of operational data as a by-product of watching a site. Most businesses throw all of it away, and the ones that do not have to get the privacy question right first.
Read it →
Before you buy AI, fix the data it would have to read
Most disappointing AI pilots are not model failures. The assistant was pointed at an environment where the answer genuinely was not available, and it did the only thing it could.
Read it →
Next step
Recognise any of this? Let's talk.
We respond within one business day.