Topic
Managed IT
Agreements, device estates, account lifecycle, shadow IT, and what running someone else’s environment properly actually involves.
8 articles
Your first IT hire, or an outsource
We sell the outsource, so here is the case for hiring instead, and the point at which most businesses genuinely need both.
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The first ninety days of an outsource
Handing your IT to someone else is mostly a documentation exercise, and the quality of the first three months decides what the next three years feel like.
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The device fleet nobody owns
Nobody knows how many laptops the business has, which ones are encrypted, or who has the tablet that was in the ute. That is not carelessness. It is what happens when devices are bought as expenses rather than managed as an estate.
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Seasonal staff, and the accounts that never leave
A business that triples its headcount for eight weeks has an onboarding problem in March and an access problem for the following five years.
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Shadow IT is a symptom, not a crime
When a department buys its own software on a credit card, the interesting question is not who broke the rules. It is what took so long through the front door.
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A backup you have not restored is a hope, not a plan
Backup jobs report success for years while quietly protecting the wrong things. The only test that counts is putting the data back, timed, in front of someone who cares how long it took.
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What a managed IT agreement should actually say
Most disputes with an IT provider are not about competence. They are about a scope nobody read closely, discovered one quote at a time.
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MFA is not the finish line
Turning on multi-factor authentication is the single best security decision most businesses make. It is also routinely bypassed, and the reasons are worth understanding before you call identity done.
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